ING Reviews

ING has an overall rating of 4.5 based on 35 reviews. Customer feedback on ING is mixed: ING reviewers highlight positive aspects like user-friendly interface, competitive interest rates, excellent customer service, and quick account setup, which strongly appeal to tech-savvy individuals, young professionals, and those seeking online banking solutions. However, ING is often criticized for its limited product range, occasional technical issues, lack of physical branches, and slower response times during peak hours.

4.5/5.0

35 reviews

5 Stars

24

4 Stars

2

3 Stars

6

2 Stars

1

1 Star

0

All ING Reviews (35)
DinaWheeler_18
June 04, 2026
"PayID transfers have been easy for me"
I’ve been using PayID for my transfers and it’s been really smooth so far. The money goes through quickly, and I haven’t had any issues getting it set up or sending payments. It just works, which is exactly what I wanted.
GeraldBriggs_18
May 16, 2026
"Assumed It Was Fraud, and I Was Right"
I saw a weird payment pop up and immediately figured something was off. Luckily, it got blocked fast before any money left my account. Reassuring, honestly.
kendrick_Brown99
May 14, 2026
"I had an issue with my card and..."
I had an issue with my card and reached out, and they got back to me faster than I expected. There was something about it that felt straightforward, which I appreciated. Didn’t have to go back and forth too much, and they got it sorted, so yeah, I’m happy with the experience.
joseph1997
May 14, 2026
"Direct debits kinda just work"
So far, everything’s been smooth. My direct debits go through like they should, and I haven’t really had any issues.
carolynwhyte0581
May 09, 2026
"It works, just kind of clunky feeling"
The app does what I need mostly, but it feels a little clunky here and there. Logging in is also slow sometimes, like I’m just waiting longer than feels normal.
Michael_fleming89
May 06, 2026
"Home loan process was easy for us"
We applied online and the whole thing went smoothly. The updates came through quickly, and there weren’t any dramas along the way. I think other customers would appreciate how straightforward and stress-free the process feels.
GUIN
April 05, 2026
"Wish the updates were a little clearer"
Overall, my experience with ING has been decent, but I do find that changes to fees or rates can feel a bit hidden at times. I’d really appreciate a clearer heads-up before anything changes, instead of having to dig around to figure out what’s different. It’s not a bad service, but those moments leave me feeling a little unsure and confused.
ALVORD
April 01, 2026
"Worked really well while travelling"
I used my ING card in Japan and Thailand and had no issues at all. Tap payments worked in most places, getting cash out was straightforward, and the app updated quickly so I could keep an eye on everything. It was really reassuring to have a card I could actually rely on while overseas. Very happy with it.
RitaMccaffrey
March 25, 2026
"I rang ING about something on my..."
I rang ING about something on my account and, to be honest, I had already settled in for the usual long wait. I had my coffee next to me and was expecting the hold music to become part of my morning, but after maybe three or four minutes, someone picked up.
The person I spoke to was really easy to deal with and didn’t bounce me around to different departments, which was a nice change. They sorted the issue smoothly, and I hung up thinking the whole thing was way less painful than I’d expected.
KatherineEarl
March 21, 2026
"Scam issue got fixed, but support was a bit slow"
Had a scam charge show up. Not ideal. I contacted ING and, to be fair, they did help me with the chargeback. It just took longer than I thought it would. And the updates weren’t great — kind of felt like I had to wait around not knowing much. In the end, it did get sorted, so that’s good. Just wish the process had been a bit smoother.
bernice1975
March 19, 2026
"I’ve been using my ING debit card for..."
I’ve been using my ING debit card for a long while now it’s been solid. Tap and pay works, online payments go through without fuss, and I haven’t had those random awkward declines like I used to get with my old bank card. I’ve used it at shops, petrol stations, even on overseas websites, and no issues so far. The app updates quickly too, which is handy when you’re trying to keep track of... yeah. Overall, really happy with it.
RobertAquirre
March 15, 2026
"Decent rates, but the bonus conditions feel like a hassle"
I expected the bonus interest to be a nice extra, and the rate itself is good. But the rules you have to follow to actually get it are more annoying than I thought they’d be. It’s fine overall, but I wish it was a bit simpler
AmberBertram_89
March 15, 2026
"I feel secure banking with ING online"
I’ve been with ING for a while now, and from my own experience, I feel really comfortable using their app and website. The login checks, alerts, and card controls are all easy for me to find, which makes a big difference because I don’t like feeling lost when it comes to money stuff.

Personally, I haven’t had any odd calls, spam, or anything that made me question my privacy. Everything feels straightforward without being overdone, and that’s exactly what I want from online banking. I’d give it 5 stars.
daphne1973
March 14, 2026
"ID check was quicker than I expected"
I did my identity check with ING it went through easily. I was half expecting to mess something up or miss a step, but maybe I was overthinking it. No real drama, and it only took a few minutes.
MarieBromley_75
March 04, 2026
"Helpful staff who seemed to know their stuff"
The staff were really polite and seemed like they knew exactly what they were talking about. Just from their tone, I got the feeling they were confident and actually wanted to help. They answered my questions quickly without making it complicated, so overall I was happy with the experience.
DELACRUZ
March 03, 2026
"The Login has been smooth for me..."
The Login has been smooth for me. It’s easy to get in, and the codes show up quick Enough, so I haven’t really had any issues.
MichaelAuton_49
February 23, 2026
"Home loan support was surprisingly easy"
I’ve had my home loan with ING for a little while now, and overall it’s been a straightforward experience. Checking payments and statements online is simple, and I haven’t had to waste time clicking around trying to find basic info.
I called support to ask about changing my repayment date, and I got through faster than I thought I would. The person I spoke with seemed to know exactly what to do, and they explained it in a way that made the whole thing feel easy.

There was a short wait at the beginning, but it wasn’t a big deal. I’m happy with how they’ve handled the loan side of things so far...
SCHOENFELD
February 15, 2026
"ATM fees are back, no big deal"
I've been with ING for ages now and the ATM rebates are super handy. I can grab cash from most places and the fee usually comes back quick. No real drama, happy wth it.
RAHM
February 07, 2026
"Replacement card was a breeze"
I was expecting the new card setup to be a hassle, but it was super quick to activate and everything worked straight away. Such a relief after trying it, no dramas at all...
ahmed_Smith98
February 01, 2026
"Getting into my account can be a little hit or miss"
I mean, account access is mostly fine, but there are times when the restrictions kind of get in the way. It’s not a huge issue, I guess, but it can be annoying when I’m just trying to get things done

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